We confirm that if you make a payment to us including an online payment the Transaction currency will be AED. PHOENIX CAPITAL will accept the following methods of payment, Cash, bank transfer and online payment. The following cards will be accepted for online payment, credit cards including Visa and MasterCard’s and debit cards displaying the visa sign.
We confirm the country of domicile of PHOENIX CAPITAL operations is the United Arab Emirates. If you are paying through a card with foreign currency, we confirm that the exchange rate that would be applied would be that of the originated card’s issuers bank.
Customers using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.
Cardholder must retain a copy of transaction records and Merchant policies and rules.
User is responsible for maintaining the confidentiality of his account
PHOENIX CAPITAL will deal with all countries but will not deal with the OFAC sanctioned countries.
Read More Terms & Condition:
It is mutually agreed as follows:
In consideration of the internecine agreements and promises contained herein and for other good and valuable considerations the receipt and sufficiency of which is hereby acknowledged, the parties agree as follows;
It is hereby agreed that the clients appoints PHOENIX CAPITAL for complete preparation of his/her file for the purpose of Migration/Visa PHOENIX CAPITAL agrees to use its best efforts and endeavor in preparing and assisting the clients to obtain their application based on the facts and information provided by the client and on the best judgment of PHOENIX CAPITAL
a) PHOENIX CAPITAL will provide a detailed Advocacy and Advice on each client’s case. Using our client record management system our highly qualified case workers shall ensure to provide expert advice to prepare case for the client.
b) Client Meetings can be arranged either in person at the PHOENIX CAPITAL office or via phone/Skype with Visas Consultants and Case workers. Client(s) should ensure that the facts of their cases are accurate and understood by PHOENIX CAPITAL.
c) If During the course of the Client(s) application, any information is discovered that need to be addressed, which would otherwise harm Client(s) best course of action, PHOENIX CAPITAL shall use its best endeavors to find any alternative options available.
d) PHOENIX CAPITAL shall use its best endeavors to make the Client(s) case as strong as possible and the result which Client(s) seek. PHOENIX CAPITAL is providing Advisory Services Pursuant to this Agreement, shall not be responsible or liable for any acts, errors, omissions, delays or any indirect or consequential damage resulting there from a professional opinion provided in the course of its business and also does not guarantee success resulting from the advice and assistance given.
2. ACKNOWLEDGEMENT BY TWO PARTIES
a) client further acknowledges that the length of time required to process an Application depends on factors, for example the time taken to verify the submitted documents, the time taken by the Immigration department to review cases and the client acknowledge that such factors exist which are beyond the control of PHOENIX CAPITAL. The client acknowledges that no warranty is given as to the length of time required to process the application or the results.
b) The client further acknowledges that PHOENIX CAPITAL provides advice and assistance only as to the visa application process. Payment of any professional fees to PHOENIX CAPITAL for the provision of advice and assistance only.
3. THE CLIENT
a) The Client agrees to provide all documents, true and accurate and genuine which are required pursuant to the documentation List, which is provided by PHOENIX CAPITAL
b) PHOENIX CAPITAL shall not be responsible for any unsuccessful application for the reason like health problems, any criminal matters, forging or the present of false / fake documents to PHOENIX CAPITAL, not respecting the governing Regulations, Terms and Conditions, not attending the medical exam and/or the interview for any reason, not submit the required documents to the governing body that require, not able to speaking fluently in English during the visa application process interview, not able to responding correctly and professionally to the Immigration Officer regarding the profession and/or the job duties as well as the job description that he/she applied for in his/her Application for visa registration, not providing correct answers on an embassy or consulate interview officer
c) If the client decides to withdraw or cancel his/her Application, or for some reasons whatsoever the client decides not to continue the process of immigration/obtaining visa with governing body the client confirms and acknowledges that he will not hold PHOENIX CAPITAL responsible by any means, and the professional fees is non-refundable.
d) The client further acknowledges that if any government body changes their requirements at any time during the application process and at any time after the clients has accepted this agreements and has become a client of PHOENIX CAPITAL, then the Client acknowledges and confirms that he will then not hold PHOENIX CAPITAL responsible for any inability to submit the clients application due to the government rule change and in such circumstances the client acknowledges that no refund shall be due back to him
4. THE REQUIREMENTS (CREDENTIAL/LANGUAGE EVALUATION)
a) The Client understands that in most cases he/she will have to prove both his/her English and when applicable his/her moderate French language skills depends on province in which he /she applies for migration/visa with governing body. The clients will undertake to provide such proof via undergoing the International English Language Testing Skills Test (IELTS) as well a similar test recognized by the governing body at his/her expense regarding the (TEF) French language if that applicable.
5. GOVERNMENT FEES
The clients need to pay the complete fees that require for assessing authority, governing body / professional registration and other cost like attestation, courier, notarization etc. as per advised by PHOENIX CAPITAL consultant team on a consolidated basis without disputing for a detailed invoice or breakdown.
6. POLICE AND MEDICAL TESTS
The client bears the costs of the Police Clearance certificate and medical tests that are required in some cases.
7. CLIENT SUPPORT AND PARTICIPATION
a) The client agrees to assist and support and mutually participate with PHOENIX CAPITAL and further undertakes to ensure the co-operation of any of its relatives, friends and/or agents.
b) The client attests and affirms that at all times he will have a good, positive attitude towards the employees of PHOENIX CAPITAL. Any breach of attitude or non-cooperation PHOENIX CAPITAL reserves the right to cancel this agreement without a refund of any payment made by the clients.
8. DISCLOSURE AND TRUTHFULNESS OF INFORMATION
a) The clients agrees at all times, to provide all personal, financial, employment ,current registration with any governing body whether in home country or elsewhere and/or other information PHOENIX CAPITAL shall require. The Clients further agrees upon the request of any governing body to provide that body with whatever information may be requested.
b) The client acknowledges that all information requested of him/her pursuant to this paragraph (8) must be disclosed in a timely, accurate, truthful, complete and full manner.
Any details, information, intellectual or otherwise (documents) provided by the client to PHOENIX CAPITAL will be kept confidential. Information and documents provided by the client will not be shared by any other party EXCEPT for any third party which is a required of the immigration process, such as government bodies or Immigration department and case officers.
10. THE LAWS
The United Arab Emirates shall govern the present Agreement. The candidates are to agree that they have requested this Agreement to be drafted in the English language.
For any reason if dispute arises, both parties are agree to seek out mediation to resolve raise issue(s) at the cost of the party who initiated the complaint. Also both parties will agree to a mutual mediator and will put their full efforts forward in order to resolve the issue(s) to a together acceptable benefit.
If mediation is unsuccessful it may then proceed on to a group of punch, which are registered as such, retained by the person bringing the action. The representative agrees to respond to a written complaint in writing within 30 days from receiving the complaint from party. Every effort will be made to resolve the complaint to internecine satisfaction within 60 days from the date of the written complaint. Both parties have the right to bring the unresolved issue to the attention of the regulatory body after 60 Days of the complaint being filed with the representative.
(a) In the event that the client chooses to terminate this Agreement prior to submitting the application to the concerned governing body or during the course of processing client agrees that the professional fee is not refundable.
(b) In the event that PHOENIX CAPITAL chooses to terminate this Agreement in accordance with the provisions of paragraph nine (8) of this Agreement, the full amount of the agreed fees will be non-refundable.; The contract will be cancelled upon notice to the client by PHOENIX CAPITAL of its decision to terminate this Agreement
If any part of this Agreement or the Application thereof to any person or circumstances is, to any extent, held or present invalid, unenforceable or illegal the remainder of this Agreement or the Application of such part to persons under circumstances other than those with respect to which it is held invalid, unforeseeable or illegal is not affected thereby and continues to be applicable and enforceable to the fullest extent permitted by law.
14. PROFESSIONAL FEES FOR ADVICE AND ASSISTANCE
(a) The client agrees to pay PHOENIX CAPITAL full fees for Services for the as quoted in the Client agreement, But doesn’t Include Governing body fees and all other related fees mentioned in Paragraph # 5).
(b) Fees are allocated on account as follows until account is at zero balance: the client(s) will be offered different payment plans upon initiation of the case by one ofPHOENIX CAPITAL thus making it convenient for the client make his/her payments owed to PHOENIX CAPITAL
(c) The client agree that he have applied under current rules and regulations, and he will not hold PHOENIX CAPITAL responsible for any future or retroactive changes introduced by governing body that negatively impact this application. If changes to regulations and rules affect this application, and he still qualify and wish to proceed, He agree to pay PHOENIX CAPITAL any extra fees that may apply for the additional work.
15. REFUND POLICY
The Costumer(s) is liable to claim for a refund in a case where:
a) PHOENIX CAPITAL has agreed that the company is satisfied to submit the client’s case after which the client’s case is returned with a negative decision
b) Given wrong and untruthful advice with regards to his/her application/case resulting in a negative decision
c) Unable to get Visa/Migration due to the company’s misguidance
d) Has incorrectly assessed the client’s qualification for the visa/migration in the first instance The client agrees he will not be issued a refund should the client wish to end their agreement with the company before the time of PHOENIX CAPITAL submitting the clients Immigration and or Visa application. A refund will only be issued in line with 15(a) (b) (c) and (d).
Based on a case to case evaluation the consultancy fee is subject to changes, depending on client’s situation and further evaluation.
The client agrees to retain the services of PHOENIX CAPITAL Solutions for migration to the chosen country on the following terms. Client will pay to PHOENIX CAPITAL (amount depends on the chosen country), plus the Government Fees. The client agrees to bear the charges of attestation/ translation of documents, Medicals, Police Certificate etc.
The Site may contain advertisements and/or sponsorships. The advertisers and/or sponsors that provide these advertisements and sponsorships are solely responsible for insuring that the materials submitted for inclusion on the Site are accurate and comply with all applicable laws. PHOENIX CAPITAL is not responsible for the acts or omissions of any advertiser or sponsor.
Any Pictures ,Videos,& content displayed on PHOENIX CAPITAL Website is solely for advertisement and marketing purpose only ,does not attract any Corporate, PUBLIC AND LEGAL institution or FIRM .
Advertisement does not influence editorial decisions and Content PHOENIX CAPITAL Reserves the right to refuse, rejection or Cancel any advertisement for any reason at any time without liabilities.
PHOENIX CAPITAL does not take responsibility of the visa status or application outcome at the respective country’s embassy. The decision solely lies with the embassy immigration officer.